Tech Junkies is growing! We are looking for full-time Client Service Technicians in Hays, Colby, and Salina. If you have any questions about the positions reach out to hr@thetechjunkies.net
Position: Client Services Technician
Type: Permanent Full-Time or Part-Time
Salary/Pay: Based on Experience
Benefits: Health Insurance, Matching Contribution Retirement Plan and Disability Insurance
General Summary:
Serves clients by assisting and eliminating computer problems through efficient and timely troubleshooting, then communicating the results to the client.
Essential Duties and Responsibilities:
· Assist in the day-to-day operations of the Sales Department
· Assist day-to-day operations of the Service Department
· Update and implement service policy and procedures
· Assist clients with hardware, software, and support options through our offered products via phone, in-store, and remote support methods
· Diagnose, troubleshoot and resolve computer issues for clients
· Contact the client when their computer is completed
· Contact the client with a quote for repairs or replacement of computer
· Ensure all service tickets and completed in an efficient and thorough manner
· Software Support for Microsoft and Apple operating systems and commonly found applications
· Document action by completing forms, reports, logs and records
· Troubleshoot problems using network and remote connectivity
Qualifications and Experience:
Technical
· Minimum of 2 years’ experience, or equivalent education, in technical support field
· Demonstrate ability to troubleshoot Windows 7, 8, 10
Non-Technical
· Desire to continually learn and grow
· Strong interpersonal skills
· Ability to listen and explain solutions to non-technical users
· Firm desire to consistently work as a vital part of the team with a primary focus on client service and teamwork
· Ability to work on multiple priorities and/or projects simultaneously
· Excellent listing and communication skills, both verbal and written
· Strong customer relationship skills
· Organized, detail oriented and self-motivated
· Ability to provide and maintain detailed documentation one each job
· Ability to remain in contact with the client thru the completion of the service
· Willingness to develop professionally
· Problem solving abilities and ability
· Ability to meet reasonable deadlines
Working Conditions:
Professional office environment
Must be able to lift at least 50 lbs. on a regular basis
To Apply:
Submit an employment package that includes cover letter, resume’, three professional references and any other relevant information through our website at:
https://www.thetechjunkies.net/contact-us/careers/